Cu99 believes gaming should be a source of fun, not stress. Build responsible gaming habits and keep yourself and your family protected.
Set your own daily, weekly, and monthly betting limits on cu99. You'll receive an automatic notification if you're approaching your limit.
Set a limit on how long you play in one session. Once that time is up, cu99 will remind you to take a break.
If you need a break, you can temporarily suspend your account for a set period. Options range from 7 days up to 6 months.
Regular pop-up notifications will appear during gameplay showing how long you've been playing and how much you've spent. Stay informed and make mindful decisions.
If you feel gaming is having a negative impact on your life, you can permanently close your account through our support team.
Cu99 strictly enforces an 18+ policy. Age verification is mandatory at registration. Visit our parental control guide to help keep children in your household safe.
cu99's commitment: We believe gaming should be a source of enjoyment. That's why we're committed to giving every player the opportunity and tools to game responsibly.
Responsible gaming means enjoying gaming within your financial, time, and emotional limits. On cu99, it means treating gaming as entertainment — not a way to earn income.
Online gaming is growing in popularity across Bangladesh. To ensure the fun never turns into a problem, cu99 actively works to raise player awareness. The pillars of responsible gaming are:
Cu99's responsible gaming protection tools are free to use and can be activated at any time from your account settings.
At cu99, responsible gaming isn't just a policy on paper — it's put into practice every day. The core pillars of our safe gaming approach:
cu99 views responsible gaming as a genuine business obligation, not just a box to check for compliance.
The most effective way to play responsibly on cu99 is to set your limits before you start. The table below details our limit-setting options:
| Limit Type | Duration | Effective Time | Can it be changed? |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Instant | Extendable after 7 days |
| Betting Limits | Daily / Weekly / Monthly | Instant | Extendable after 7 days |
| Loss Limit | Daily / Weekly / Monthly | Instant | Extendable after 7 days |
| Session Time Limit | Per Session | Instant | Change at Any Time |
| Temporary Break | 24 Hours / 7 Days / 30 Days | Instant | Not Before the Period Ends |
| Self-Exclusion | 6 Weeks – 5 Years | Within 24 Hours | Not Before the Period Ends |
Remember — reducing a limit takes effect immediately. However, increasing a limit requires a 7-day waiting period, so you can protect yourself from impulsive decisions.
The first step to responsible gaming is being honest with yourself about where you stand. Watch out for these warning signs:
If you notice 2 or 3 of the above signs in yourself, contact cu99's support team or activate the self-exclusion feature.
Ask yourself the questions below. Answering honestly will help you understand where your gaming habits stand.
If you answer "Yes" to more than 3 questions, consider seeking help.
Do you keep coming back to gaming even after planning to stop?
Have you lied to family or friends about your gaming?
Are you chasing losses with larger bets to try to win back what you've lost?
Do you feel uncomfortable, irritable, or restless when you're not gaming?
Has gaming been cutting into time for work, studies, or family?
Have you borrowed money or used your savings to fund gaming?
Has gaming become your main way of coping with stress?
Do you often end up spending more than your planned budget?
Activating self-exclusion on cu99 is straightforward. Once enabled, you will be unable to log in to the platform for the chosen period and will not receive any promotional messages.
Log in to your cu99 account and click the profile icon in the top right corner.
In the account settings menu, look for the "Responsible Gaming" option.
6 weeks, 3 months, 6 months, 1 year, or 5 years — choose the term that works best for you.
Confirm your decision. Self-exclusion takes effect within 24 hours and cannot be cancelled before the period ends.
If you need assistance, contact our support team via live chat. They're available 24/7 and ready to help.
Important: If you attempt to open a new account during a self-exclusion period, cu99 will detect and block it. Our commitment to responsible gaming is absolute.
Awareness among loved ones is essential for responsible gaming. If a family member suspects someone close to them is struggling with a gaming addiction, here are some tips for them:
If you'd like to request self-exclusion or limit settings on someone else's cu99 account, please contact our support team.
You don't have to face gaming problems alone. cu99 and various support organizations are here for you:
Chat with our responsible gaming specialists via 24/7 live chat. Completely confidential.
Speak with a mental health professional. cu99 can help connect you to those services.
Find responsible gaming guides, articles, and videos on the cu99 platform.
Gaming on cu99 is about more than the thrill of winning — it's a safe, responsible entertainment experience. Join now and make use of our player protection tools.