Cu99 Terms and Conditions
— Know it. Understand it. Play safe.

01General Information & Introduction

Cu99 (https://cu99.win) is an online gaming platform offering a range of gaming services to users in Bangladesh. These Terms and Conditions constitute a legally binding agreement between cu99 and its users.

The cu99 Terms and Conditions may be updated at any time. Continuing to use the platform after any changes have been made will be considered acceptance of the updated terms. We recommend visiting this page regularly.

These Terms and Conditions are published in Bengali. In the event of any discrepancy in interpretation, the original version shall prevail.

02Account Register

The following conditions must be met to open an account at cu99:

• You must be at least 18 years of age. A national ID card or other valid document may be required for age verification.
• Each person may register only one account. Creating multiple accounts may result in all of them being closed.
• All information provided at the time of registration must be accurate and up to date. Providing false information will be considered a violation of these terms.
• Only one account may be registered per mobile number.
• After registration, cu99 may request additional documents for identity verification at any time.

Cu99 reserves the right to reject any registration application without providing a reason.

03Account Security

The security of your account is entirely your responsibility. The following security guidelines must be followed in accordance with cu99's Terms and Conditions:

• Never share your password with anyone.
• Log out of your account when your session ends, especially on shared devices.
• If you notice any suspicious activity on your account, contact the support team immediately.
• Allowing another person to use your account is strictly prohibited.

04Deposits & Payments

Deposits at cu99 are accepted via Mobile Banking, Nagad, and Rocket. The following Terms and Conditions apply to deposits:

• The minimum deposit amount is BDT 200 (two hundred taka).
• The maximum daily deposit limit is determined by your account level.
• Deposits are usually credited to your account within a few minutes. Contact support if there is a delay.
• Deposits must be made only from a payment account registered in your own name.
• Deposits made through a third party are not accepted and will be considered a violation of these terms.

Cu99 reserves the right to suspend or cancel any suspicious transaction and may report it to the relevant authorities if necessary.

05Withdrawal Policy

The following Terms and Conditions apply to all withdrawals from cu99:

• The minimum withdrawal amount is BDT 500 (five hundred taka).
• Withdrawal requests are typically processed within 1–24 hours.
• Withdrawals can only be made to the same payment method used for the deposit.
• Large withdrawals may be held pending until verification is complete.
• Winnings earned from a bonus cannot be withdrawn until the wagering requirements have been met.
• cu99 may cancel any withdrawal if fraudulent activity is suspected.

06Bonus & Promotion Terms

Specific Terms and Conditions apply to all cu99 bonus and promotion offers:

• Each bonus has its own wagering requirements. Please read the relevant terms before claiming any bonus.
• The standard wagering requirement for the welcome bonus is 30x (bonus + deposit).
• Bonus validity is generally 7 days. If wagering is not completed within the specified period, the bonus will be forfeited.
• Each player may take advantage of a promotion only once.
• Withdrawing while a bonus is active may result in the bonus being cancelled.
• cu99 reserves the right to modify or cancel any bonus offer at any time.

07Gaming Rules

The following Terms and Conditions must be observed while playing on the cu99 platform:

• All games are powered by RNG (Random Number Generator) technology, ensuring completely fair and unbiased outcomes.
• If your internet connection drops during a game, the session is saved automatically and can be resumed once you reconnect.
• If a game is cancelled due to a technical error, the staked amount will be refunded.
• In the event of a dispute over a game result, cu99's system logs shall serve as the final and definitive record.
• Using automated software or bots to play games is strictly prohibited.

08Prohibited Activities

Any activity that violates the cu99 Terms and Conditions is strictly prohibited. Prohibited activities include:

• Creating multiple accounts to claim bonus benefits.
• Conducting transactions using another person's payment method.
• Using bots, automation, or any third-party software to play games.
• Misconduct or harassment toward other users or staff.
• Using the platform for money laundering or any other financial crime.
• Any unauthorized access to or attempt to hack the cu99 system.

09Responsible Gaming

Cu99 believes gaming is entertainment, not addiction. Responsible gaming is a core part of our Terms and Conditions and our highest priority.

• Use of the platform by anyone under the age of 18 is strictly prohibited.
• Any player can set a deposit limit, loss limit, or session time limit on their account.
• The Self-Exclusion feature allows you to suspend your account for a defined period.
• If signs of gaming addiction are present, the cu99 support team is ready to help.

For more details, visit our Responsible Gaming Visit the page.

10Account Closure & Suspension

Cu99 reserves the right to temporarily suspend or permanently close any account under the following circumstances:

• Violation of any clause within the Terms & Conditions.
• Failure to verify your identity or providing false information.
• Evidence of fraudulent or suspicious activity.
• As directed by a legal or regulatory authority.

Users may also request account closure at any time through the support team. Before the account is closed, you will be given the opportunity to withdraw any eligible balance.

11Limitation of Liability

Cu99 is not liable for the following:

• Game loss due to internet disconnection or device failure.
• Delays or errors from third-party payment gateways.
• Unauthorised access to your account due to user negligence.
• Temporary service interruptions during technical maintenance or upgrades.

12Changes to Terms

Cu99 reserves the right to partially or fully update these Terms and Conditions at any time. When changes are made:

• Updated terms will be published on this page and the "Last Updated" date will reflect the change.
• A notification may be sent to your registered mobile number for significant changes.
• Continued use of the platform after changes take effect will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, you may request to close your account.

For any questions regarding these Terms and Conditions, please contact our support team.